Delivery Policy

We deliver to addresses across mainland UK. Delivery to Scottish Highlands & Islands, Northern Ireland and other off-mainland locations may be available. Please ask when you order.

Estimated delivery timescales are confirmed at the point of order, as they depend on the products chosen, supplier stock and your site's access. We'll always give you a clear estimate before you commit, and keep you updated if anything changes.

Because this website doesn't process online sales, delivery charges are calculated and agreed with you directly, based on order size, weight and destination.

Please check items on delivery where possible and let us know of any damage or shortage as soon as you can, ideally within 48 hours, so we can put it right quickly. That 48-hour window is a practical request to help us resolve things fast, not a deadline: it doesn't reduce or replace your statutory rights under the Consumer Rights Act 2015 (see our Returns Policy), and reporting a fault later than that doesn't forfeit those rights.

You're responsible for making sure there's suitable access for our delivery vehicle and someone available to take the order at the agreed slot. If delivery can't go ahead because access wasn't available or nobody was there to receive it, we may charge a reasonable redelivery fee to cover the second attempt, and reasonable storage charges if redelivery is delayed at your request beyond a further 14 days.

For trade accounts and bulk or project orders, delivery scheduling is arranged around your site access and programme. See our Trade & Commercial page or contact us directly.